‘Ole Mr. Webster may have written his book of words using one definition, but we challenge him with another. Customer Service [Covenant Packaging Style] (v): a way of life, 50+ years of industry experience, unlike anything else around. See also: Client advocates, problem solvers, actual rockstars.
Professionalism
Our team of associates is the personification of what it means to be customer service professionals. While we wish every day could be as easy as a walk in the park, in reality – no matter the business – that just isn’t the case. What you can depend on is our team’s willingness to bring its A Game each and every morning. By tackling the high stress days with the same helpfulness, integrity and willingness to learn as the low stress ones, Covenant Packaging clients know they will always receive the top-notch service they know and deserve!
Problem Solving
Forget the old college try. At Covenant Packaging, our promise is to find you a creative solution that works, whatever your obstacle may be. You are our valued client which also makes you our partner, and our team will stop at nothing to help you meet your business needs, whether we’re exploring Plan B or Plan Z. Simply tell us your objectives and let us do the heavy lifting to get you – and your product – where it needs to be.
People-First Attitude
Corrugated packaging is a commodity product, plain and simple. Customer service, on the other hand, is as unique as those who deliver it, and is the secret ingredient that sets the good companies apart from the great ones. In a world of automation and teleprompts, we still subscribe to the good, old-fashioned relationship-based business principles we used when we first opened our doors all of those years ago. We take the time to get to know you and your business, real people still answer our phones and inquiries get personalized (and timely!) responses. Covenant Packaging may be a home-town business, but we’re committed to giving each and every one of our clients a world-class experience…and redefining customer service along the way.